I just spent a half hour trying to figure this out. The avatar you have now is great--the image with orange. I guess you manipulated the photo(facial shot) to be 48x48 pixels. I took an image and reduced it to 48x48 in micrsoft paint. Hard to do as I had to figure out to rotate the picture because you can only reduce horizontal(right), vertical bottom. After I reduced on paint, I saved to Hard drive. Then I copied picture from Hard drive to MSN groups where I set up a picture group. Would I next then copy that picture using copy shortcut and then input that shortcut url into custom avatar? Let me know and thanks for the new avavtar.